Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

Reaching Neighbors offers a variety of services which include, but are not limited to, the creation of PDFs and templates, proofing, printing, as well as phone and email support. We also conduct direct mail campaigns via the US Post Office and handle shipping through UPS. These services can be accessed either through our website or via partner portals. You are permitted to use all of our services, subject to your agreement to our Terms and Conditions. Should you violate any of these terms, your right to use our services will be revoked immediately, and you must promptly delete any content that you have produced, downloaded, or otherwise acquired through our services. It's important to understand that we do not assure or guarantee specific outcomes from using our services, including those provided by third parties. Additionally, we are not liable for the accuracy of addresses supplied by external address providers, nor for any delivery delays caused by USPS or UPS.

Reaching Neighbors reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.


All the terms and conditions and/or any transactions occuring online at or by phone are subject to the laws of the State of Texas.  Reaching Neighbors is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.   

The tools available on to create any document is the property of Reaching Neighbors and its affiliated companies.  The Buyer’s order shall be deemed an acceptance of the Seller's terms.  The Terms and conditions shall in all respects be governed by STATE OF TEXAS law. 

Order Cancellation

Orders can be canceled exclusively through a direct phone call to our Customer Support Department within our standard business hours (Monday - Friday, 8am-5pm Central Standard Time, excluding holidays). Cancellation requests must be communicated directly to a Customer Support Representative. We do not accept order cancellations through voice mail or email. Cancellation is possible until the order has entered the printing process. Orders that have been batched or are in the printing stage will be billed as completed.


We hold the exclusive right to, at any time and for any reason, with or without notice, (i) terminate, modify, suspend, or halt any aspect of our website, products, or services, including but not limited to features, operational hours, and availability, and (ii) impose limitations on certain features or all aspects of our websites, products, and services, or limit your access to parts or the entirety of our websites, products, and services. Changes to all or any part of our websites, products, or services may occur at any time and without prior notification, at our sole discretion, in response to evolving technologies, business practices, and the needs of our customers.

Your Content

When utilizing services on the Reaching Neighbors website, you have the option to upload or submit materials. While we don't actively monitor the uploading of customer-provided materials, we reserve the right to do so. You acknowledge and guarantee that in using our services, you will not upload, submit, or transmit to Reaching Neighbors materials that are:

  1. Illegal, threatening, abusive, defamatory, obscene, privacy-invading, or contributing to or concealing a crime;
  2. Not lawfully yours to transmit;
  3. Subject to or infringing on any patent, trademark, trade name, trade secret, copyright, publicity rights, moral rights, or other intellectual property rights of another person or entity;
  4. Containing harmful computer code like software viruses; or
  5. Disruptive to the services or any servers or networks associated with the services.


Reaching Neighbors does not claim ownership of materials uploaded to our website, but we maintain our rights to the content already on our site or content created/supplied by or for Reaching Neighbors.


Furthermore, you warrant that you own the copyright or have permission for the documents or materials you submit for online printing or processing. You agree to defend, indemnify, and hold harmless Reaching Neighbors, its parent company, and its subsidiaries, along with their respective officers, directors, agents, and employees, from any lawsuits, demands, or claims resulting from a breach of this warranty. This includes agreeing to cover any judgments or reasonable settlement offers from such suits, demands, or claims, and paying any attorney’s fees incurred by Reaching Neighbors in defense against them.

Handling of User, Billing, Address & Shipping Data

When registering on our website or through partner portals, you must provide a unique, valid, and actively used email address and a password. This information will be used as outlined in our Privacy Policy. You bear sole responsibility for the accuracy of the information you provide and for maintaining the security of your password.

For placing orders and accessing certain services, your Billing information is required. This information will be held in strict confidence as detailed in our Privacy Policy. You are responsible for providing accurate and current Billing Information. If you provide invalid Billing Information, we reserve the right to withhold production of your order or provision of our services. You are also responsible for all activities occurring under your account and must inform us immediately of any unauthorized use of your account or any security breaches. We are not liable for any losses incurred due to someone else using your password or account, whether you are aware of it or not. However, you could be held responsible for losses incurred by us or any related third party due to unauthorized use of your account. It is not permissible to use someone else's account without the explicit consent of the account holder.

While we strive for accurate pricing, there may be occasions where pricing errors occur. By submitting an Order or using our services, you agree to pay the stated price for that Order or Service. We advise reviewing your Order thoroughly before submission and to contact us immediately with any pricing questions.

For mailing or shipping your Orders via USPS or UPS, you must provide Address Files and a Shipping Address. This information will be shared with the necessary third party as part of the service and will be used in accordance with the guidelines set out in our Privacy Policy. USPS mailing standards mandate that addresses without "Or Current Resident" or "Or Current Occupant" comply with Move Update requirements.

Order Discrepancies

Your order will be fulfilled following the industry standards for color and registration, and in line with the specifications of your order request and the guidelines provided on our website. We encourage customers to verify their orders during the "Review and Submit" phase of the ordering process and to check the Order Confirmation Email sent to the provided email address in the "Contact" field of the order. Given the highly automated nature of our order fulfillment process, any modifications to an order should be promptly communicated to Reaching Neighbors by phone call 210-496-6352 during our regular business hours of 9:00 AM to 5:00 PM, Monday to Friday, Central Standard Time, excluding holidays. Be aware that any alterations to an order may lead to delays in its completion. Orders that have already been printed are final and cannot be changed or canceled and will be billed as per the original order. 


Reaching Neighbors does not provide explicit guarantees for meeting the turnaround times mentioned on our website or by our staff. Our operations run Monday through Friday, and we typically process print-ready orders within 1-2 business days. We strive to maintain these turnaround times even for orders delayed due to incorrect artwork/file specifications or design issues. The countdown for our turnaround time starts once the customer has resolved the final issue with their "problem" order. We use third-party providers for order delivery and are not responsible for any delivery issues caused by these providers, including but not limited to USPS (United States Postal Service) and UPS (United Parcel Service). UPS deliveries are made according to customer preferences (Saturday deliveries are available for an additional charge). UPS will deliver to the address listed as "Ship My Order To" on your order, prioritizing business addresses before residential ones. It's the customer's responsibility to inspect all UPS deliveries for damages and report them to the driver immediately upon delivery. Please contact our Customer Support at 210-496-6352 to report any such damages. Reaching Neighbors is not liable for damages caused during delivery by third-party providers that are not reported at the time of delivery.

First-Class™ or Standard (Bulk) Mail orders are entered into the USPS system at the San Antonio, Texas Business Mail Entry Unit, thereafter becoming the responsibility of USPS. These mailings use the addresses from your provided address files, which must meet our specifications. USPS delivery times for First-Class™ mail range from 1-5 business days, and 3-21 business days for Standard (Bulk) Mail, depending on the distance from San Antonio, Texas. We advise customers to request a "seed card" to be mailed to them during the ordering process. This card is sent to the address listed as "Ship To" on the order. By placing your order, you agree that our delivery to the USPS completes our fulfillment obligations, and constitutes Signed and Accepted Order Delivery, after which you forfeit the right to dispute any related Order credit card charges due to delivery failures by the USPS.


Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. 

Limitation of Liability

Reaching Neighbors will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations.  Reaching Neighbors shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Reaching Neighbors responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Reaching Neighbors and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.


You shall indemnify, defend, and hold Reaching Neighbors®, its officers, directors, employees, and agents harmless from and against any and all claims, losses, damages, liabilities, judgments, and fees and expenses related thereto (including attorneys' fees), arising out of, based upon, or resulting from, any breach or violation by you of the terms of use or any use by you of the Site or the Services. Reaching Neighbors® reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In no event, however, shall you settle or otherwise dispose of any such matter without the prior written consent of Reaching Neighbors®.

Site Administration

Reaching Neighbors® administers the Site from its office in San Antonio, Texas. Reaching Neighbors® makes no representation that the Site, the Content, or any Services are appropriate or available for use outside the United States, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials at the Site or any copy or adaptation in violation of any applicable laws or regulations (including U.S. export laws and regulations). If you choose to access the Site from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws.

General Provisions

The terms of use comprise the entire agreement between you and Reaching Neighbors® and supersedes all prior agreements between the parties, regarding the subject matter contained herein. If you become dissatisfied with the Site, the Content, or the Services in any way, your sole recourse is to immediately discontinue use of the same. If any provision of the terms of use is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be enforced to the maximum extent permissible so as to effect the intent of such provision and the remainder of the terms of use shall continue in full force and effect. The failure by Reaching Neighbors® to exercise or enforce any rights or provisions of the terms of use shall not constitute a waiver of such right or provision. You agree that any cause of action arising out of, or related to, the Site, the Content, or any Services must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. The terms of use will be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of laws, all matters arising hereunder shall be exclusively venued in Bexar County, Texas, and you agree to the exclusive jurisdiction of the state and federal courts located in Bexar County, Texas. All provisions in the terms of use regarding representations and warranties, indemnification, disclaimers, and limitations on liability shall survive any termination of the terms of use or your use of the Site, the Content, or the Services. Where the context so indicates, a word in the singular form shall include the plural, a word in the masculine form the feminine, and vice-versa. The term "include" and similar terms (e.g., includes, including, included, comprises, comprising, such as, e.g., for example), when used as part of a phrase, including one or more specific items, are used by way of example and not of limitation.

Contact Information

Reaching Neighbors®
16719 Huebner Road
Building 2, Suite 201
San Antonio, Texas 78248

Phone (210) 496-6352